Have a question? Pop us a mail and we will follow up directly to help get your issue resolved email@example.com
Want to speak directly with one of our team members? We are available Mondays to Fridays for your convenience. You can always contact +2710 020 6274
Service & Support
Our job does not end when your workstation arrives. When you purchase your system, we offer optional premier on-site support or repair services and can accommodate specific support services at your request. We offer support via email or on-site support. View our service costs here.
Frequently Asked Question
Please read these most frequently asked questions. At X-tech we strive to give you the customer a most memorable, professional experience
How to Place an Order with X-tech?
After having configured your system (or a number of them), press the ‘Buy Now’ Button and it will be placed into a virtual shopping cart. The cart keeps all of the systems for which you have pressed “Buy Now’ until you either remove it from the cart or clear the cookies of your browser. When ready to purchase ‘click’ the ‘CHECKOUT NOW’ button and follow the instructions on screen. Registered Shoppers can save time by using Quick Checkout.
Order by Phone: Our friendly, helpful staff will assist with professional personal service
Please Call: 0100206274
How long does it take to process and Order?
At X-tech we do not rush jobs, we rather deliver good workmanship and proud ourselves in eXcellence Delivered. Take Note that at X-tech every system gets tested to make sure it performs as it should. Also keep in mind that the Burn-in process does take time. We give ample time for parts availability issues. Usually a normal system takes around 2 to 3 working days and HighEnd Systems (Overlocked systems) takes around 6 to 7 working days. In unusual circumstances we will try and expedite your order, BUT NO Compromises will be made. Quality and Workmanship comes first!
What happens after I have placed my Order with X-tech?
As soon as we have received your Order, we wait for Payment to be made.
Once the money reflects in X-tech’s account our Priority is to Dispatch the Order as soon as possible.
Once everything is verified and confirmed, we process the Order.
Take Note – Currently we dispatch PC Orders in approximately 2 – 3 working days from the clearance date, and HighEnd System Orders in approximately 6 to 7 working days.
Your Order is forwarded to our Production Department. The machine gets built to your specs, OS is installed, all the relevant drivers are loaded. Then your new system is put through a 24-hour test during which every sub-system is tested to ensure that the machine performs flawlessly. Once testing is completed and our IT Specialist gives the go-ahead, your computer/system gets padded, packed and finally shipped. Once your Order gets shipped you will receive an email and msg confirming your tracking number.
You will be able to track your Order 24/7 Once Shipped
May I combine two Orders to safe on Shipping?
If your first Order has not been shipped out already and you phone us or email us in time we will be able to combine your two Orders. This will help you safe on Shipping
How to Check my Order Status Online?
As soon as we have received Payment and your Order has been approved, it will be loaded onto the System. You will receive an email notification that it is processing and confirming that your order has been processing. If you’ve placed your Order Online you can check your Order Status within the ‘MY ACCOUNT >> view the orders I have made’ page on our website. If you wish to speak to our sales team please contact us on 0100206274
Can I change my Order once it has been submitted?
Yes. Send us an email to firstname.lastname@example.org with changes required. If your Order has not been shipped out already the changes will be applied. TAKE NOTE – A 10% handling fee will be applicable if you, for instance, suddenly require a brand new build and your order was already Fully Processed, Build and ready to be shipped out.
How to Cancel my Order?
If you need to cancel your Order please send us an email to email@example.com. Please state your Member ID number. We will halt production and send you a confirmation email. Also state your reason for canceling the order as this will help us understand our customer’s needs.
TAKE NOTE – A 10% handling fee will be applicable if your Order was Processed and you already received your Order Confirmation.
How safe is my personal info with X-tech?
X-tech respects your privacy and will not under any circumstances sell or release your information to a third party. All of the information obtained on our website will be used for processing of orders only. The only emails and msg’s you will receive from X-tech will be in regards to your Order, it’s tracking status, and other information you may have requested.
What to do if I find any component/part missing from my parcel?
At X-tech it is our policy to take great care to do thorough inventory of what gets packed in your parcel. We send out all extra parts, cd’s and accessories with the system. So you get not just the system, you get all the extras that came with the individual components. We take extra pre-caution by taking pictures of what gets send to you. If there is anything missing from your shipment, please check all the boxes thoroughly, take pictures of everything received and email your description together with the pictures taken to us at firstname.lastname@example.org. Our friendly IT Support team will contact you.
Do you only use brand-new components?
In your parcel you will find all the retail packaging from every single component. You can also check the production date. We only use genuine Windows XP/Vista on all of our systems. If you bought a Windows with your new computer a COA (Certificate of authenticity) with your unique Windows CD-key is affixed to the side of every machine, and you will find the original Vista/XP CD in the accessories box. We do not install anything except for all the device drivers, latest graphics card drives, DVD burning software and our own Windows desktop background.
TAKE NOTE – X-tech reserves the right to amend delivery charges if you select the incorrect delivery location when proceeding through the checkout process
X-tech delivers throughout South Africa. After payment has been received, we aim to dispatch all orders within 2 to 3 working days.
To view details of X-tech’s Delivery charges (incl VAT) based on the package weight and location go to Delivery Charges
If you have any queries or need more info on delivery charges feel free to contact our Support Team at email@example.com or phone 0100206274
X-tech offers a collection option. This serves all JHB and PTA customers
Selecting the Collection Option is Free and you will not be charged a delivery fee. Once your Order has been received, stock availability confirmed and the Order processed you will be contacted by our friendly Support team. They will convey the date and time your Order will be ready for collection.
Click here address and map
36 Drone Street Silver Valley Estate,
Falls Road, Featherbrooke Area
Cooling Off Period
In accordance with Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) you are entitled to cancel your purchase within seven (7) calendar days after date of receipt of the good(s) and obtain a full refund (excluding the courier fees).
There are some exceptions to the “cooling off” period (Section 42.2 of the ECT Act).
These exceptions include the following products in respect of which NO cooling off period shall apply:
- Computer software which has been opened / seals broken
- Consumables which have been opened / seals broken
- Products which by reason of their nature cannot be returned (including electronic vouchers) due to the fact that the security seal was tampered with and / or the product has been used.
Products which are not defective or damaged, but which you want to return for whatever reason, must be returned within seven (7) calendar days from date of invoice. The product(s) must be returned to X-tech’s address.
Should an opened / un-sealed product be returned, a 20% handling fee will be charged.
The product(s) needs to be in a resealable condition.
Products that are returned with missing items (such as manuals, warranty cards, accessories and other materials belong to that item) will not be credited/refunded.
It is at X-tech’s sole discretion to pass credit/refund if an opened / un-sealed product is returned to us.
Software will only be credited/refunded if the packaging is unopened / seals unbroken and accompanied by a police affidavit.
Consumables (such as toners, inks, CD’s, Blu-ray discs, etc.) can only be returned for credit/refund as long as it is unopened/sealed and unused.
In both COOLING OFF PERIOD and NON-DEFECTIVE PRODUCTS, the products must be returned within seven (7) calendar days (to X-tech’s address).
All products must be returned to X-tech in their original packaging. The cost of returning the products will be solely at your expense.
Should a product be damaged while in transit to X-tech, X-tech will not be liable for the damage nor will X-tech credit/refund you.
Defective / Damaged / Unsuitable Products
All products are covered by the manufactures prescribed warranty, which is typically one (1) year from date of invoice, unless otherwise specified.
If you find that your product is defective/faulty or unsuitable for the purpose indicated in the product description (in summary “Defective”) and within six (6) months from date of invoice, please notify X-tech via email of the problem you are experiencing. Once X-tech has received your email, X-tech will arrange to have the product returned to X-tech (at X-tech’s expense).
If the product is found to be defective, you are entitled to either:
- Have the product repaired or replaced OR
- Be fully refunded (minus the delivery costs (if any)).
Should you wish to have the product repaired or replaced, X-tech will return the repaired/replaced product to you at our expense (assuming your purchase was originally for delivery).
Software and consumables that are found to be defective will NOT be entitled to a refund/credit. They will only be replaced with the same product.
If the product is found NOT to be defective, you will be liable for the costs incurred in having the product returned to X-tech and then re-delivered to you.
Please note the following issues/problems will NOT render the product defective and will not entitle you to any repair, replacement or refunds:
- faults resulting from normal wear and tear
- physical damage to the product
- when you, or someone unauthorised by X-tech, has altered, damaged or removed the warranty seal(s) and / or part(s)
- hardware or software (including operating systems, applications, games, etc) that is not compatible with your system and / or existing hardware
- Photographic equipment which shows evidence of impact, sand, liquid or moisture damage, dropping, mishandling or tampering, battery or chemical corrosion, damage caused by connected equipment or used contrary to the applicable instruction manual.
If you find that your product is defective after six (6) months from date of invoice and within the manufacturer warranty, you can arrange to have this product returned to X-tech (at your expense) by notifying X-tech via email.
If the product is found to be defective, X-tech will either:
- Replace the product with either a new or refurbished product
- Repair the product
- Credit the product
Should the product no longer be sold, you will have the option to either:
- Replace the product with another product (fees may apply) OR
- Have the product credited. You will be credited the last list price (if lower than your original purchase price) and / or with a fair usage charge (i.e. the time period of which the product was used)
Assessments and repairs are carried out by the approved repair centres and may take up to six (6) weeks.
The final decision on the status of “defective” products is made by the supplier/manufacture.